Due to the nature of our business, we do not accept returns and are unable to offer refunds - so please ask any questions before buying!
If you receive a damaged, defective or incorrect item, please contact us immediately and review item specific details below.
Our chocolate fondue fountains are guaranteed to be defect free upon delivery. If your fountain arrives damaged or defective please contact us within 14 days of receipt for an immediate exchange.
The manufacturer will repair or replace without charge for parts or labour (all repair FOB Philadelphia, PA). All shipments are packaged with great care by experienced packers using standard approved packaging methods. If any damage occurs in transit, do not refuse shipment as this will cause you unnecessary shipping expense and delay. The carrier is fully responsible for damage in transit and a claim must be filed with them. We will assist you in every possible manner in collecting your claims for loss or damage. Our champagne fountains are warranted to be defect free for one year from the date of shipment.
Our chocolate tempering machines are guaranteed to be defect free upon delivery. If your machine arrives damaged or defective please contact us within 14 days for an RMA number and return shipping instructions for your exchange.
Skewers, accessories, chocolate, favors, and other food items are non-returnable.
Despite every effort to prevent chocolate from melting during the shipping process, exposure to warm climates may cause your chocolate to arrive melted. Because of the properties that allow it to flow smoothly through fountains ó it is especially susceptible to heat. If your chocolate has softened or melted during shipping, donít worry! This will not affect the quality of your chocolate in any way. Simply store the chocolate in a cool, dry place. Do not freeze or refrigerate it as condensation can affect its consistency. To prepare the chocolate for use in the fountain, simply follow the microwaving instructions on the bag.
All of our chocolate fondue fountains, commercial chocolate fountains, champagne punch beverage fountains and chocolate tempering machines are also covered by full manufacturer's warranty. Please contact the manufacturer direct for warranty repairs.